FAQs

You can call us, email us, contact us via social media or visit us in person. We are open Monday to Friday 9.30 am -5.30 pm.

Our regular business hours are Monday to Friday from 9.30-5.30 pm. However, we will try our best to work around your schedule to provide you with the best service. Occasionally we can do weekend appointments.

Most insurance companies provide credit based discounts. However for insurance purposes, our insurance companies only do a soft hit on your credit in order to give you quotation. A soft hit on your credit does not affect your credit score at all and is actually not even visible to third party companies like banks, etc. Lately many insurance companies do not offer monthly pay options for people who refuse to provide consent to pull their credit.

Generally, each insurance company has a separate claims department that handles claims & they prefer to be directly contacted by our clients in order to gather all the relevant information and expedite the claim settlement process. However, that’s another area where a wise Insurance Broker can give you professional advice about the claims process. You can always reach out to our office to discuss any claims or related inquiries & rely on our professional advice. Let’s face it, most of us never have a claim or its first time. It is crucial to give factual information. Lack of proper communication skills can result in a not at fault claim into an at-fault claim and can result in insurance premiums being increased for the next renewal. So you always want to discuss any claim you have with your insurance broker before reporting it to the insurer.

Most insurance brokers are one-stop shops and insurance agents only represent the agency they are working for. Over 80% of our customers have more than one type of insurance with us. Because of our excellent customer service, we are able to take care of our clients and that’s why they love us.